Scheduling + Cancellation Policy

We keep things simple, respectful, and fair—for you and for our calendar. The fastest way to make changes is always your booking link: {schedule_link}. For help, email info**@nativemanor.co**.

Appointment types

• Intro Call (15 minutes) – Q&A about the consultation process.
• Private Session / Home–Office Detox Consultation – 60-minutes unless otherwise noted.
• Group Session – Weekly, scheduled by date/time.
• Workshops – Short-format classes.

Rescheduling windows

• Intro Call: please reschedule ≥ 24-hours in advance.
• Private Session / Consultation & Workshops: please reschedule ≥ 48-hours in advance.

Changes inside the window

• Private Session / Consultation & Workshops:Rescheduled inside 48-hours: $50 change fee (charged to the original payment method).Canceled inside 48 hours (no reschedule): non-refundable; session/workshop fee is forfeited.

No-shows

• Intro Call: we’ll invite you to pick a new time.
• Private Session / Consultation: counted as used. You may make one final reschedule with a $50 fee; otherwise the fee is forfeited.
• Group Session: no-shows are non-refundable and not transferable to a future date.

Running late

• We hold your spot for 10-minutes. We’ll do our best with the remaining time, but the session ends as scheduled to respect the next client. Late arrivals do not reduce the fee.

Payments, fees & refunds

• Session and workshop fees are taken at booking.
• By booking, you authorize Native Manor to charge the $50 change fee when applicable.
• Approved refunds (rare) are returned to the original payment method; your bank may take 5–10 business days to post.

How to reschedule or cancel

• Use {schedule_link} (fastest), or reply to your confirmation email.
• Your request is time-stamped when received via link or email.

Technology & access (virtual sessions)

• Please test Zoom and your audio/video a few minutes early. If tech fails, email info**@nativemanor.co** within the first 10-minutes; we’ll attempt to move or convert to phone. If we can’t connect and you were available, we’ll offer one courtesy reschedule (no fee).

If we need to reschedule

• On the rare occasion we must move your appointment, we’ll offer the earliest available times and waive any fees.

Packages & expiration (if applicable)

• Multi-session packages are non-transferable and should be used within 6 months of purchase unless otherwise stated.

Courtesy & exceptions

• We understand life happens. If there’s an emergency, reply to your confirmation email and we’ll do our best to support you. One courtesy waiver may be granted at Native Manor’s discretion.