Refund policy

Consultation Cancellation & Refund Policy

At Native Manor, we understand that schedules change and life happens. To ensure fairness for both our clients and our team, we have established the following cancellation and refund policy for all virtual consultations.

Cancellations by the Client

All cancellation requests must be submitted in writing via info@nativemanor.co.

  • 48 hours or more before the appointment: Clients who cancel at least 48 hours in advance will receive a full refund to their original payment method. Please allow up to 7–10 business days for the refund to process.

  • 24–47 hours before the appointment: Clients who cancel within this window will receive a 50% refund to their original payment method, or may opt for a one-time complimentary reschedule. Rescheduled appointments must be completed within 45 days of the original appointment date.

  • Less than 24 hours before the appointment: Clients who cancel within 24 hours of their appointment may reschedule for a $50 rescheduling fee, which must be paid prior to confirming the new appointment. No refund will be issued for the original appointment.

No-Shows

A 15-minute grace period is provided at the start of all scheduled consultations. If a client has not joined the session after 15 minutes without prior notice, the appointment will be considered a no-show. No refund will be issued, and any future bookings will require full payment at the time of scheduling.

Cancellations or Rescheduling by Native Manor

We respect your time and will do our utmost to honor all scheduled appointments. In the event that Native Manor must reschedule:

  • 48 hours or more before the appointment: No refund will be issued. Your appointment will be rescheduled at no charge.

  • 24–47 hours before the appointment: Clients may choose to keep the rescheduled appointment and receive a 25% discount coupon for the Native Manor retail shop, or cancel the appointment entirely and receive a 50% refund to their original payment method.

  • Less than 24 hours before the appointment: Clients will receive a 25% refund to their original payment method and a 25% discount coupon for the Native Manor retail shop.

Technical Difficulties

Our consultations are conducted virtually and may occasionally be affected by technical issues.

  • If a technical disruption occurs on Native Manor's end, you will be offered a full complimentary reschedule at no charge.

  • If a technical disruption occurs on the client's end, the appointment will be treated in accordance with the late cancellation policy outlined above.

  • In the event that the cause of the disruption cannot be determined, Native Manor will offer a one-time complimentary reschedule as a courtesy.

Post-Consultation Satisfaction

All consultation services are non-refundable once the session has been completed. We encourage clients to communicate any concerns during the consultation so that we may address them in real time.

Retail Shop Return & Refund Policy

At Native Manor, we want you to be completely satisfied with your purchase. Please review our return and refund policy carefully before completing your order.

Return Window
Returns must be initiated within 30 days of the delivery date. Requests submitted after 30 days will not be accepted.

Condition of Returned Items
To be eligible for a return, items must be unused, unopened, and in their original packaging. Items that have been opened, used, or are not in their original condition will not be eligible for return.

How to Initiate a Return
To begin the return process, please contact us at returns@nativemanor.co within your 30-day return window. Include your order number and reason for return in your message. Our team will review your request and coordinate with the applicable supplier on your behalf. Once your return is approved, the supplier will generate a prepaid return shipping label within 2 business days and send it directly to you.

Return Shipping
Return shipping labels are provided at no cost to you — there are no label fees or restocking fees on approved returns. Native Manor is not responsible for items lost or damaged in transit during the return process, so we recommend retaining your tracking information once your return label is received.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at returns@nativemanor.co within 7 days of delivery. You will be asked to provide your order number and clear photos of the item and its packaging. Native Manor will coordinate with the supplier to reach a resolution on your behalf. Outcomes are reviewed on a case-by-case basis.

Refunds
Once your return has been processed and received by the supplier, your refund will be issued automatically to your original payment method. Original shipping charges are non-refundable.

Final Note
Return eligibility is subject to both Native Manor's policy and the policies of our individual suppliers, which may vary by product. Native Manor reserves the right to refuse returns that do not meet the conditions outlined above.