Privacy policy

Privacy Policy

Last Updated: March 12, 2026


1. Introduction

Native Manor LLC ("Native Manor," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal information. By using our website and services, you agree to the practices described in this policy.


This policy applies to all users of the Native Manor website and anyone who purchases products or books a consultation through our Site.


2. Information We Collect

We collect the following categories of personal information:

Identity & Contact Information

  • Full name

  • Email address

  • Mailing and shipping address

Payment Information

  • Payment card details, processed securely through Stripe. Native Manor LLC does not store payment information on our servers.

Consultation-Specific Information

For home consultations, we may collect:

  • Number and type of animals in the home (dogs, cats, and other pets)

  • Primary concerns or goals for the space

For office consultations, we may collect:

  • Number of people in the office

  • Type of office building or workspace


This information is collected solely to provide you with a personalized consultation experience and is not used for any other purpose.

Communications

  • Email address and communication preferences for our newsletter and marketing emails

Technical & Usage Data

  • Basic usage data collected by Shopify's built-in analytics tools, such as pages visited and browsing behavior on our Site

 

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders and consultation bookings

  • To communicate with you about your orders, appointments, and inquiries

  • To personalize your consultation experience based on your space and lifestyle needs

  • To send you newsletters, promotions, and updates, where you have opted in to receive them

  • To improve our Site, products, and services

  • To comply with legal obligations


4. How We Share Your Information

Native Manor LLC does not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

  • Stripe — for secure payment processing

  • Shipping carriers — to fulfill and deliver your retail orders

  • Shopify — our e-commerce and CRM platform, which hosts our Site and manages customer data on our behalf

All third-party service providers are required to handle your information securely and only for the purposes for which it was shared.


5. Email Marketing & Communications

If you have subscribed to our newsletter or marketing emails, we will use your email address to send you updates, promotions, and news about Native Manor. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at info@nativemanor.co. Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your orders or appointments.


6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you would like to request deletion of your data, please contact us at info@nativemanor.co.


7. Your California Privacy Rights (CCPA)

As a California-based business, Native Manor LLC complies with the California Consumer Privacy Act (CCPA). If you are a California resident, you have the following rights regarding your personal information:

  • Right to Know — you have the right to request information about the categories and specific pieces of personal data we have collected about you

  • Right to Delete — you have the right to request that we delete your personal information, subject to certain exceptions

  • Right to Opt Out — you have the right to opt out of the sale of your personal information. Native Manor LLC does not sell personal information.

  • Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights

To exercise any of these rights, please contact us at info@nativemanor.co. We will respond to verified requests within 45 days as required by law.


8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


9. Cookies & Tracking

Our Site may use cookies and similar tracking technologies through Shopify to enhance your browsing experience and analyze Site usage. You may adjust your browser settings to refuse cookies, though doing so may affect certain features of the Site.


10. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

 

11. Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@nativemanor.co.


12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with an updated effective date. Your continued use of the Site following any changes constitutes your acceptance of the revised policy.


13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Native Manor LLC, info@nativemanor.co