Privacy policy

Privacy Policy
Last Updated: September 10, 2026

1. Introduction
Native Manor LLC ("Native Manor," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal information. By using our website and services, you agree to the practices described in this policy.

This policy applies to all users of the Native Manor website and anyone who purchases products or books a consultation through our Site or through our TikTok Shop.

2. Information We Collect
We collect the following categories of personal information:

Identity & Contact Information

  • Full name
  • Email address
  • Mailing and shipping address

Payment Information

  • Payment card details, processed securely through Stripe. Native Manor LLC does not store payment information on our servers.

Consultation-Specific Information
For home consultations, we may collect:

  • Number and type of animals in the home (dogs, cats, and other pets)
  • Primary concerns or goals for the space

This information is collected solely to provide you with a personalized consultation experience and is not used for any other purpose.

Communications

  • Email address and communication preferences for our newsletter and marketing emails

Automatically Collected Information
When you visit our Site or interact with our content on TikTok, we and our third-party partners may automatically collect certain information, including:

  • IP address and approximate location
  • Browser type and device information
  • Pages visited, time spent on pages, and links clicked
  • Purchase events and browsing behavior, including items added to cart and completed purchases

This information is collected through cookies, tracking pixels, and similar technologies as described in Section 9.

3. How We Use Your Information
We use the information we collect for the following purposes:

  • To process and fulfill your orders and consultation bookings, whether placed through our Site or TikTok Shop
  • To communicate with you about your orders, appointments, and inquiries
  • To personalize your consultation experience based on your space and lifestyle needs
  • To send you newsletters, promotions, and updates, where you have opted in to receive them
  • To measure and improve the performance of our advertising on TikTok and other platforms
  • To improve our Site, products, and services
  • To comply with legal obligations

4. How We Share Your Information
Native Manor LLC does not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

  • Stripe — for secure payment processing
  • Shipping carriers — to fulfill and deliver your retail orders
  • Shopify — our e-commerce and CRM platform, which hosts our Site and manages customer data on our behalf
  • TikTok — when you interact with our TikTok content, make a purchase through our TikTok Shop, or visit our Site after clicking a TikTok ad, certain data is shared with TikTok Inc. This includes order information (such as name, shipping address, and purchase details) for orders placed through TikTok Shop, as well as browsing behavior, device data, and purchase events collected through the TikTok Pixel. This data is used for order fulfillment, ad targeting, and performance measurement. TikTok's use of your data is governed by TikTok's Privacy Policy, available at tiktok.com/legal/page/us/privacy-policy/en.

TikTok Shop Orders
If you place an order through our TikTok Shop, your order information — including your name, shipping address, and purchase details — will be shared with TikTok as part of the transaction. TikTok processes this data in accordance with their own privacy policy and terms of service.

TikTok Pixel and Ad Targeting
Our Site uses the TikTok Pixel, a tracking technology provided by TikTok Inc. The TikTok Pixel collects information about your interactions with our Site — including pages visited, items viewed, items added to cart, and purchases completed — and shares this data with TikTok for the purposes of measuring ad performance and enabling targeted advertising. If you have a TikTok account, TikTok may associate this data with your account.

If you do not wish to have your data collected by the TikTok Pixel, you may opt out by adjusting your browser's cookie settings or by using a browser extension that blocks tracking pixels.

5. Email Marketing & Communications
If you have subscribed to our newsletter or marketing emails, we will use your email address to send you updates, promotions, and news about Native Manor. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at info@nativemanor.co. Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your orders or appointments.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you would like to request deletion of your data, please contact us at info@nativemanor.co.

7. Your California Privacy Rights (CCPA)
As a California-based business, Native Manor LLC complies with the California Consumer Privacy Act (CCPA). If you are a California resident, you have the following rights regarding your personal information:

  • Right to Know — you have the right to request information about the categories and specific pieces of personal data we have collected about you
  • Right to Delete — you have the right to request that we delete your personal information, subject to certain exceptions
  • Right to Opt Out — you have the right to opt out of the sale or sharing of your personal information. Please note that while Native Manor LLC does not sell personal information, sharing data with TikTok through the TikTok Pixel for advertising purposes may constitute "sharing" under the CCPA. You may opt out of this by adjusting your cookie preferences on our Site.
  • Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights

To exercise any of these rights, please contact us at info@nativemanor.co. We will respond to verified requests within 45 days as required by law.

8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Cookies & Tracking
Our Site uses cookies and similar tracking technologies, including those deployed by Shopify and TikTok, to enhance your browsing experience, analyze Site usage, and support advertising and marketing efforts. These technologies may collect information about your device, browsing behavior, and interactions with our Site and TikTok content.

Specifically, we use:

  • Shopify cookies — for Site functionality, session management, and analytics
  • TikTok Pixel — to track browsing behavior and purchase events on our Site and share this data with TikTok for ad performance measurement and targeting

You may adjust your browser settings to refuse cookies or opt out of tracking technologies, though doing so may affect certain features of the Site. For more information about how TikTok uses data collected through its pixels and business tools, please refer to TikTok's Privacy Policy at tiktok.com/legal/page/us/privacy-policy/en.

10. Third-Party Links
Our Site and TikTok Shop may contain links to third-party websites and platforms. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit, including TikTok's Privacy Policy at tiktok.com/legal/page/us/privacy-policy/en.

11. Children's Privacy
Our Site and TikTok Shop are not directed at children under the age of 13, and we do not knowingly collect personal information from children. We do not knowingly share data with TikTok or any other third party that we know to belong to a minor. If you believe we have inadvertently collected information from a child, please contact us immediately at info@nativemanor.co.

12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with an updated effective date. Your continued use of the Site following any changes constitutes your acceptance of the revised policy.

13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Native Manor LLC — info@nativemanor.co