Shipping policy

Last Updated: June 2026

Order Processing

All orders are reviewed and forwarded to the applicable supplier for fulfillment within 1–2 business days of being placed. Orders are processed Monday through Friday only. Orders placed on Fridays will be forwarded for fulfillment the following Monday. Orders placed on federal holidays will be processed on the next available business day. Fulfillment and shipping timelines are managed by the fulfilling supplier and may vary by product. Please note that processing time is separate from shipping transit time.

Shipping Carriers & Methods

Native Manor products are fulfilled directly by our suppliers. As a result, carrier selection is determined by the fulfilling supplier and may vary by product or order. All orders are shipped using standard shipping speeds.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, order weight, and the fulfilling supplier. Rates may vary by product. Any applicable shipping charges will be displayed prior to completing your order.

Domestic Shipping

We ship to all 50 U.S. states. Estimated transit times vary by product, supplier, and carrier, and will depend on your delivery location. Tracking information provided at the time of shipment will give you the most accurate delivery estimate for your order.

International Shipping

Native Manor does not currently offer international shipping. We ship to all 50 U.S. states only.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, provided by the fulfilling supplier. You can use this number to track your order directly through the carrier's website. Please allow up to 24 hours for tracking information to become active after your confirmation email is received.

Order Modifications & Cancellations

All orders are final once placed. We are unable to modify or cancel an order after it has been submitted, as orders are promptly forwarded to our suppliers for fulfillment. Please review your order carefully before completing checkout.

Lost Packages

If your tracking information shows no movement for an extended period or indicates that your package has been lost in transit, please contact us at returns@nativemanor.co. Native Manor will coordinate with the fulfilling supplier to initiate a claim with the carrier on your behalf. Once the claim has been resolved, we will arrange for a replacement order or issue a refund to your original payment method as appropriate.

Stolen Packages

Native Manor is not responsible for packages confirmed as delivered by the carrier but reported as missing. If your tracking shows a confirmed delivery and you have not received your package, we recommend checking with neighbors, building management, or any other location where the package may have been left. If you believe your package has been stolen, please file a report with your local law enforcement and contact the carrier directly to initiate a claim.

Damaged Packages

If your order arrives damaged, please contact us at returns@nativemanor.co within 7 days of delivery. You will be required to provide clear photos of the damaged item and its packaging. Native Manor will coordinate with the fulfilling supplier to review and resolve the claim. Resolution timelines may vary depending on the supplier's process.

Incorrect Addresses

Native Manor is not responsible for orders shipped to an incorrect address provided at checkout. Please ensure your shipping address is accurate before completing your order. If you notice an error immediately after placing your order, contact us at info@nativemanor.co as soon as possible and we will do our best to make corrections before the order is forwarded to the supplier, though we cannot guarantee changes can be made.

Contact Us

For any shipping-related questions or concerns, please contact us at: Native Manor LLC — info@nativemanor.co.